Hitting your audiences with the right message at the right time is the bedrock of CRM. We ensure your audiences are reached with the required regularity to support their ongoing brand experience. We do this in a number of ways:


  • – Detailed campaign selections, and comms planning that support relevancy and immediate engagement


  • – Cross-channel activations based on existence and preference


  • – Integrated omni-channel Customer Journey implementation


  • Customer journey workshops & planning
  • Experience optimisation
  • Customer journey implementation
  • Copywriting
  • Channel testing
  • Channel selection
  • Acquisition & Retention
  • Loyalty programmes

Reengaging eBay’s customers

eBay is an online institution. But even their customers don’t shop forever. They come and go for a whole bunch of different reasons, and eBay wanted to re-engage them.

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