Our services
CRM & Customer Journey Marketing Services
What is CRM? Understanding the power of Customer Relationship Marketing
Customer Relationship Marketing (CRM) is a strategic approach that enables businesses to effectively manage and nurture their relationships with customers. It involves the use of technology and processes to streamline sales, marketing and customer service activities, ultimately driving customer satisfaction and loyalty. By implementing a CRM system, businesses can gain valuable insights into customer behaviour, improve communication, and deliver personalised experiences. With CRM, businesses can enhance their overall efficiency, increase revenue, and stay ahead of the competition.
At Flourish, we take a comprehensive and tailored approach to CRM, ensuring that our clients achieve their business goals. With our expertise and ‘platform agnostic’ approach to technology, we help businesses and brands to ‘Optimise, Elevate and Transform’ their CRM programmes, ultimately building deeper customer relationships, streamlining processes and driving growth.
Optimise, Elevate and Transform your CRM programme
Get expert guidance and support for your CRM needs.
Our services
Customer journey planning & strategy
Creating strategic communication plans to acquire, onboard, nurture, re-activate, up-sell and build deeper relationships.
CRM consultancy
We’re platform agnostic and help businesses to optimise, elevate & transform their use of CRM.
CRM management
Our technical team implement, manage and measure multi-channel activations, working flexibly to suit your project needs.
Performance marketing
Our media team provide insights to inform data driven paid performance campaigns both on and offline.
Charity marketing
From proposition to fully integrated appeals, we create hard-hitting comms that deliver on ROI.
Creative services
Award-winning talent in every area, with creative expertise at every part of the customer journey.
