Using CRM to break sales records on TikTok for P.Louise
Find out how we supported the team at British beauty brand P.Louise, by using CRM to help break sales records on TikTok.
We are Flourish. A specialist CRM agency.
For customers. For businesses. CRM has to be a connected experience.
In a world of constant notifications, endless platforms, and always-on technology, consumers are feeling fatigued. They crave real connection. CRM isn’t just about insightful data and the greatest tech – it’s about creating meaningful human experiences that build a long-lasting relationships, brick by brick, with every interaction.
Our services
Solution Design
We plan CRM approaches before anything is built, making sure platforms, data and use cases match business priorities.
Implementation
We turn strategies into working systems, managing complexity, stakeholders, and delivery so CRM actually performs in the real world.
Optimisation
We continuously improve performance across platforms, data and processes, using testing and insight to drive measurable improvement.
Planning
We design clear, joined-up CRM programmes and journeys, grounded in audience insight and built on data to deliver against performance goals.
Creative
We develop CRM-first concepts and create assets that work across platforms and channels, balancing craft with scalability and production.
Delivery
We provide dependable, flexible CRM delivery, acting as an extension of your team to manage campaigns and day-to-day performance.
Our clients
Latest work
From onboarding to acquisition to retention – we plot customer journeys for some of the world’s most famous brands. Here are some recent examples.
Amplifying Crisis’ legacy acquisition, with DRTV
Flourish has been working with the Crisis Legacy Team since 2020, through the development of supporter-centric legacy campaigns.
Accelerating growth through CRM for Nissan ME
When Nissan ME and KSA approached Flourish, they were looking to inject some innovation into their marketing. Read about our CRM approach.
Unleashing Sure Petcare’s CRM potential
We helped to successfully enhance Sure Petcare's CRM programme into a powerful tool for building & nurturing customer relationships.
Our Partners
